Reference

How sg999 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account or make a payment through bKash, Nagad or Rocket, and how we keep that information secure.

Account data protectedbKash, Nagad, Rocket payment data handled responsiblyNo third-party data salesYou can request your data at any timeBangladesh-eligible accounts only

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HOW WE PROTECT YOU

Our Approach to Data Security and Retention

We apply encryption across your account data and payment records. Data retention periods vary by category — account registration data is held for as long as your account remains active, while payment records linked to bKash, Nagad or Rocket transactions are kept for the period required by applicable financial and jurisdictional rules. You have the right to ask us to correct inaccurate data or, where local law permits, to request deletion of data we no longer need to hold.

Data Encryption

Your account credentials and payment records are encrypted in storage and in transit, so your bKash or Nagad transaction details are not exposed to unauthorised access.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep your account data only as long as it is needed. Payment data tied to Rocket or other wallet rails is held for the period required under the rules of the regions we serve.

Your Rights

You can request access to your data, ask for corrections, or query how long we hold your records. Submit a request through live chat or the account Help Centre and we will respond promptly.

Data We Collect and Why We Use It

sg999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, email address, phone number and date of birth. When you deposit or withdraw using bKash, Nagad or Rocket, we record the transaction reference, wallet number and amount so

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we can verify the payment against your account. We do not store your full wallet PIN or mobile banking credentials. Device data such as your IP address, browser type and session timestamps are logged automatically to protect your account from unauthorised access. We use this data
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to process your transactions, verify your identity, respond to your support requests and meet our obligations in the regions where we operate. We do not sell your personal data to third parties. We may share data with payment processors — including the local rails you use
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— only where it is necessary to complete a transaction. All data handling is subject to the laws of your jurisdiction, and your continued use of sg999 confirms your acceptance of this policy. If local law restricts data sharing in your region, we follow that restriction.
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You can contact us at any time to ask what data we hold about you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about your data — what we hold, how it is used, or how to request a correction or deletion — our support team is available to help. You can reach us through the channels below. All privacy-related requests are handled separately from general account queries and are treated with priority.

Common Questions About Your Data on sg999

These questions come up often when our account holders want to understand their data rights. If your question is not here, contact us through live chat or the Help Centre.

We collect your name, phone number, email address and date of birth during registration. Device data such as IP address and browser type is also logged automatically for security purposes.

No. We record transaction references and wallet numbers to verify payments, but we never store your mobile banking PIN or full login credentials for any payment wallet.

Yes. Log in to your account, open the Help Centre and submit a privacy data request. You can also use live chat. We will confirm what data we hold for your registered account.

Payment records — including deposits and withdrawals made via bKash, Nagad and Rocket — are kept for the period required by applicable rules in the regions we operate. You can ask us for specifics via support.

We do not sell your data. We share data only with the payment processors needed to complete your transaction. Any sharing follows the laws and rules of your jurisdiction and eligible region.

Contact our support team by live chat or email with your request. Include your registered phone number so we can verify your identity before making any changes to your account data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How sg999 Handles Your Personal Information

Our Approach to Data Security and Retention

Contact Us About Your Privacy

Common Questions About Your Data on sg999

01 What personal data does sg999 collect when I open an account?

02 Does sg999 store my bKash, Nagad or Rocket wallet credentials?

03 Can I request to see the data sg999 holds about me?

04 How long does sg999 keep my payment records?

05 Does sg999 share my data with third parties?

06 How do I ask sg999 to correct or delete my data?

Privacy Policy

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